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TryNio — AI Fashion Try-On

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We're here to help

Have a question, issue or feedback? Our team typically responds within 48 hours.

✉️ Email Support

puranjan@ionio.io

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Fast Replies

Within 48 hours, business days.

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Worldwide

iOS & Android, English support.

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Privacy First

Your photos stay yours, always.

Frequently Asked Questions

QHow does the AI try-on work?
TryNio uses AI to map a clothing item onto a photo of you, taking into account fit, drape and proportion. Open the Try-On Room, pick a top, bottom and shoes, then tap Try On. You'll see a rendered preview in seconds.
QHow do I add pieces to my closet?
From the Closet tab, tap + Add. You can snap a photo of a piece you own (Custom Capture), import from your camera roll, or paste a shop link to bring in a product from any online store.
QCan I try on pieces I don't own yet?
Yes — that's the whole point. Use Custom Capture to snap something on a hanger or in-store, or use Paste a Link to try a product from any retailer before you buy.
QWhat is Style DNA?
Style DNA is your aesthetic profile — for example 'Quiet Minimal' with a Neutral palette. TryNio derives it from your closet, try-ons and saved pieces, and uses it to suggest pieces that actually fit your taste.
QAre my photos private? Who can see them?
Your photos are encrypted in transit and at rest. They are never shared publicly or used to train public AI models without your explicit opt-in. You can delete your photos and history at any time from app settings. See our Privacy Policy for full details.
QHow do I cancel my subscription?
Cancel anytime through your device's store settings.

iOS: Settings → [Your Name] → Subscriptions → TryNio → Cancel.
Android: Google Play → Menu → Subscriptions → TryNio → Cancel.

Cancellation takes effect at the end of the current billing period.
QCan I get a refund?
Refunds are handled by Apple or Google.
iOS: reportaproblem.apple.com.
Android: Contact Google Play Support through the Play Store app.

Email us at puranjan@ionio.io and we'll help you navigate it.
QThe try-on doesn't look right — what can I do?
AI renders are approximations. For best results, use a clear, well-lit, front-facing photo against a plain background. Avoid heavy patterns or layered clothing in the base photo. You can re-render any look from the Try-On Room.
QWhere can I find my saved pieces?
Tap the Shop tab to see your shopping shortlist. Each saved piece keeps the source link and price so you can return to the retailer at any time.
QThe app is crashing or not working. What do I do?
First, try closing and restarting the app. If the issue persists, try uninstalling and reinstalling (your account data will be restored). Still stuck? Email puranjan@ionio.io with your device model, OS version and a description of the issue.
QHow do I delete my account and data?
Email puranjan@ionio.io with the subject "Account Deletion Request — TryNio". Include your account email. We process requests within 7 business days and confirm when complete.
QIs TryNio available on both iOS and Android?
Yes — TryNio is available on the Apple App Store (iOS) and Google Play Store (Android). Free to download with an in-app subscription.

Data & Privacy Requests

Your Rights: You can access, correct or delete your personal data anytime.

  • Email: puranjan@ionio.io
  • Subject: Data Request — TryNio
  • Specify: full deletion, specific photos/try-ons removal, or data export
  • We respond within 7 business days

Tips for Better Try-Ons

  • Use a clear, well-lit photo — natural daylight against a plain wall produces the best AI renders.
  • Stand front-facing, full body — head to feet, arms slightly away from your body.
  • Wear fitted base clothing — tight neutral pieces make the AI's job easier.
  • Crop tightly — make sure your whole body fits in the frame.
  • Mix scenes — Editorial Stand for clean shots, Street Style or Insta Portrait for the vibe.

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